We ask that you cancel your appointment more than 24 hours before your appointment to avoid a cancellation fee. If you call, email, direct message or text us within less than 24 hours of your appointment, you will be charged 50% of your appointment service. If it is less than four hours before your appointment or you no call no show by the time of your appointment you will be charged 100% of your service. We give a grace period of 15 minutes after your appointment to arrive to allow time for parking traffic etc. however if you are past the 15 minute mark you may have to reschedule